Level Up: outsourced HR that's actually in your business
You're running a sizeable organisation and HR has outgrown the occasional phone call. There are multiple managers, situations that aren't straightforward, and a culture worth protecting as you grow. Level Up puts me in your business on a regular basis, so the advice you get is built on how your people actually work rather than on theory.
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Agreed time on site every month
In the room for the hard ones
Advice that isn't generic
HR has outgrown the phone call
There's a point where advice at arm's length stops being enough. You've got multiple managers who all need support. The situations arriving on your desk are layered rather than simple, often involving several people and a history that goes back months. And you've built a culture that's worth something, which means you've now got something to lose if the people side of the business gets handled badly.
At this size the problem isn't usually knowing what the law says. It's that good HR decisions depend on context, and context is exactly what a consultant who's never met your team doesn't have.
Level Up solves that by putting me in the building often enough to actually know the place.
What we do together
Everything in Step Up carries over, so all the frameworks and manager support stay in place. On top of that, I'm physically in your business on a regular basis.
We agree a set amount of on-site time each month and I use it where it's needed most. Some months that's working alongside managers on things they're finding difficult. Some months it's supporting formal meetings, or handling employee relations issues face to face. Some months it's simply being there and visible, so your team know HR is a real person they can talk to rather than a policy document.
For the complicated situations, the disciplinaries, the grievances, the restructures, I'm with you in the room. That makes a genuine difference to how those situations are handled and how the people involved experience them.
What you end up with
Everything from Step Up, plus agreed monthly on-site time used where your business needs it. Face-to-face support for the sensitive situations, including disciplinaries, grievances and restructures. A consistent HR presence across your managers and departments, so nothing falls between the gaps. And people planning that looks ahead rather than reacting, which matters more the faster you're growing.
What's different once it's in place
HR stops sitting in the background and becomes something the business can feel. Your leaders make better decisions because they've got proper support behind them. Difficult situations get handled well because somebody experienced is in the room while they happen rather than being briefed afterwards.
Your people know HR is real, reachable and fair. And as the business keeps growing, you're not carrying a quiet worry about whether the people side of it is holding up.
£600 a month plus VAT.
Level Up is a flat monthly fee rather than a "from" price, because the amount of on-site time is agreed at the start and doesn't move around. Your first month is higher if I'm drafting or reviewing your contracts and handbook as part of coming on board. After that it's rolling monthly with 30 days' notice on either side, the same as every other package.
What clients say
Excellent
5.0 
Based on 8 reviews
10 years in HR. CIPD Level 5 qualified. 5 stars from every client who's reviewed.
I've been working in HR and people management since 2016. Before that, 10 years as a primary school teacher. I hold a CIPD Level 5 Associate Diploma in People Management, based near Darlington, and I've helped businesses across the North East: from first-time employers getting the basics right to organisations with management layers and complex employee relations work.
Excellent
5.0
Based on 8 reviews
Based near Darlington.
Working across the North East.
I work with businesses across the North East: Darlington, Durham, Bishop Auckland, Stockton-on-Tees, Newcastle and the surrounding areas. For the right client I'll travel further. For businesses that work remotely, I can do that too. If you're within an hour of Barnard Castle, I can be with you in person when it counts.
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